Print Guarantee
Printed right, or reprinted free
Printed right, or reprinted free. If your order arrives with a printing error we made — wrong colour against your approved proof, a misaligned cut, a smudge — send us photos within 7 days of delivery. If your claim is eligible, we'll reprint the affected pieces free or refund them — just WhatsApp us.
Quick answer
What is the prints.com.pk Print Guarantee?
Print Guarantee: eligible misprints reprinted or refunded — claim within 7 days.
Covered
What's covered
- Printing errors we made — colour that doesn't match your approved proof
- Cutting errors, such as a misaligned or wrong-size cut
- Material defects
Not covered
What isn't
- Typos or design errors in a proof you approved
- Colour differences on files sent in RGB after we flagged them
How to claim
Claiming in three steps
01
Send photos within 7 days
WhatsApp us photos of the problem and your order number within 7 days of delivery.
02
We review your claim
We compare against your approved proof and the original order.
03
Reprint or refund
If your claim is eligible, we reprint the affected pieces free or refund them.
Common questions
Questions about a claim?
A real person replies Mon–Sat, 9 AM–7 PM Pakistan time.